Conversations take place in real-time between guests (browser window) and consultants (Desktop AIR application). There is no need to install any additional software - it just works!

Any consultant can easily invite visitors to talk in order to provide necessary support to all potential and actual customers.

Whenever a consultant needs additional help from a different user he can easily transfer the whole room to a different department.

LiveConsultant allows direct communication between a number of consultants within a single chat window. Whenever knowledge from a different departments is required, other consultants can simply join in and assist.

With this feature every guest can save current chat history with one single click. Entire conversation can be saved in the clipboard or e-mailed.

Every consultant can move a guest to a different page, gaining direct control over all visitors browsing the website.

Consultants can communicate with each other without the guest noticing, even in the same chat room . Application allows for conversation in private rooms as well.